Travelling to a new destination is an exciting experience, but booking a hotel room can be a daunting task. With so many websites and travel agents to choose from, it can be difficult to know where to start. In this article, we will delve into the world of online booking and explore the potential pitfalls that can lead to a world of trouble.
Misleading Websites
One of the biggest traps on the DIY route is being misled by a website that is not the hotel’s own. For example, if you search for “Hotel Tjampuhan Spa” in Google, the address that pops up at the top of the page may not be the hotel’s own website. This could lead to paying a hefty commission fee to an intermediary. To avoid this, always book directly through the hotel’s website.
- Prices tend to be lower when booking directly with the hotel
- Room selection is often better
- Customer service is more direct
If you happen to see a lower price for the same dates on another website, it’s always best to contact the hotel and ask if they will price match.
Misleading Imagery
The hotel’s own photos may not always tell the whole story. For instance, they may not show you if the hotel is under renovation, or if there’s a multi-storey building under construction next door. To get a more accurate picture, check recent reviews on Tripadvisor, and look for images posted by guests, not the hotel’s own.
“It’s essential to consider the source of the images, as they may be outdated or misleading.” – Hotel Guest
Neighbourhood and Reviews
Before booking a hotel, it’s crucial to research the neighbourhood. Is your hotel surrounded by trendy cafes and boutiques, or next to a giant parking lot? A quick look at street view on Google Maps can give you an idea of what to expect. Additionally, check the reviews on the hotel’s website, and be aware that hotels can game the system by pressuring or incentivising guests to post positive reviews.
- Read reviews from multiple sources, including independent websites
- Be aware of any potential bias or manipulation
- Look for reviews from guests who have stayed at the hotel
Prepayment and Refundability
Some hotels offer better rates if you prepay, but be aware that it’s often on a non-refundable basis. Before making a payment, make sure it’s refundable and understand the terms and conditions.
| Example Hotel | Price | Payment Terms |
| Palazzo de Noha | $4460 | Non-refundable deposit of €2738 |
If you’re unsure about the payment terms, consider using an online travel agency that allows you to book with no deposit and cancel at short notice without penalty.
Additional Costs and Fees
When booking a hotel room, there are often additional costs and fees to consider. Breakfast may not be included, and hotels may charge extra for their buffet breakfasts. Taxes and charges can also vary depending on the location.
- Always check the hotel’s website for any additional fees or charges
- Consider your budget and factor in any additional costs
- Research local options for breakfast and other expenses
Booking Scams and Phishing
One of the most common online booking scams is the email scam where a hotel is asked to confirm credit card details. This is a phishing email designed to trick you into revealing personal or financial information. To avoid this, never click on links in emails claiming you need to verify a transaction.
A phishing email is an email that is sent in an attempt to obtain sensitive information from the recipient, often by pretending to be a legitimate source.
Local Currencies and Taxes
When booking a hotel room, it’s essential to check the currency and taxes. Prices may be quoted in the local currency, but the price may not include taxes and charges. For example, a US hotel charging $US200 a night may cost $314 in Australia.
- Always check that prices include taxes and charges
- Consider the exchange rate and any applicable taxes
- Research local options for booking and compare prices
By being aware of these potential pitfalls, you can avoid a world of trouble and book a hotel room with confidence. Remember to do your homework, read reviews, and understand the terms and conditions before making a payment. Happy travels!
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